Profile of Kenneth Muga

Kenneth Muga Web Research/Report Writer/SEO
5 years experience 1 projects worked Kenya
100.00Ksh. /hr 0Ksh. earned
Internet researchMarket ResearchProject ManagementScientific ResearchSEO

I have 5 years of work experience in Web Research, Report Writing, and field market research, data entry, training, and customer support.

I do academic writing and web research for students on topics concerning Geography, Religion, Psychology, Environmental studies, and any other topic or client’s interest.

I have been trained by Ajira Digital Kenya, Google Digital Garage, and Samaschool Kenya. These have impacted my knowledge on how to use search engines, web research, data mining, and data Entry.

I have experience handling big data and interacting with people from working as a Presiding Officer, and Data Verification/Inspection Clerk in the 2017 General Election, at the Independent Electoral and Boundaries Commission of Kenya. My duty here was to conduct training on counting and tallying process for clerks, 

In 2016, I worked as a Data Delivery Agent at SamaSource Kenya Limited (BPO). My role was to process data as assigned through resolving discrepancies, web research, image annotation, verification, and enrichment of data.

In the same year, I worked as a Market Research Agent at Magic Bus Ticketing (Currently known as Buu PassKenya). My duty was to collect, analyze and organize marketing data, to take part in online and field market research, sales and marketing, telephone customer services, training, and tabulation of new ideas for their product. I used questionnaires, interviews, and telephone to find out about customer needs and satisfaction.

At Airtel Kenya Limited I worked as a Sales and Marketing agent in 2015. This is also where I conducted market research through interviews and questionnaires and escalating the data into their provided database and garget.

I am keen to details, good in planning and scheduling, problem-solving skills, technical skills, critical thinking, project management, and communication skills. In addition, I have good report writing skills, data collection, analysis skills, interviewing skills, and finding information off the internet while respecting the creators of data found through proper referencing.

I will do a perfect Web Research and write a well-articulated report. I have good typing skills, people skills and above all, keen to details. I will deliver your data in good time.

Thank you for your consideration.

Work History (1)

  • Ajira Digital Awareness Campaign - Research 7

    3,000.00Ksh. 10/07/2020

    The writer was within the topic and articulated the themes broadly. The article was flowing, though there were numerous grammatical mistakes. However, the reference list did not meet the APA style requiredl.

Work Experiences

  • Research and Sales Assistant

    Airtek Kenya Limited

    01/2015 - 12/2015

    Conducting field research on Customer’s preference and product promotion.
    Reporting analyzed data and logical findings to the data department.
    Selling, marketing and registration of new Network Chips at different locations through a single sign
    Conducting follow-ups on customer satisfaction through phone and e-mail.
    Attending workshops for new classifications.

  • Market Research Agent

    Magic bus Ticketing

    06/2016 - 08/2016

    Taking part in field research, sales, and marketing.
    Tabulating new ideas for the product.
    Providing necessary training to new members
    Collecting data for verification. Motivating team members as well as targeting to the best performer.
    Promoting products through the internet.
    Conducting online surveys.
    Providing efficient email and telephone feedback on customer inquiries.

  • Research and Data Delivery Agent

    SamaSource Kenya Ltd-BPO

    09/2016 - 03/2017

    Processing data as assigned through resolving discrepancies by using standard procedures.
    Offering voice service through classification, Collection, mail distribution, verification and enrichment.
    Understanding and conducting image services, data services, content services, machine learning and
    advisory services.
    Maintaining data work and quality threshold requirements by following data program techniques.
    Contributing to team effort by accomplishing related results as needed

  • Data Verification/Inspection Clerk

    Independent Electoral and Boundaries Commission of Kenya

    05/2017 - 06/2017

    Publicizing register of voter’s inspection activities using the Kenya Integrated management system..
    Opening and closing the register inspection Centre at the designated time.
    Facilitating inspection of voters by voters.
    Collating and submitting inspection data on claims to the Returning Verification/Inspection Assistant.
    Reporting the register inspection progress to the Returning Verification/Inspection Assistant.
    Ensuring the security of the register of voter’s inspection data and materials.

  • Presiding Officer

    Independent Electoral and Boundaries Commission of Kenya

    10/2017 - 10/2017

    Conducting training on the polling, counting, and tallying process for the clerks.
    Overseeing efficient and effective management of the election before, during and after of election.
    Ensuring the good conduct of the general election in the polling station or tallying center as assigned.
    Counting, tallying and announcement of provisional results in the polling station and sending the same
    through online transmission to the National and Constituency tallying centers.
    Ensuring safe custody of all entrusted documents during the 2017 Fresh Presidential Elections,
    Documenting and handing over of all election data and equipment to RO after the General Election.

  • Academic Writter

    Independent Clients

    01/2018 - Now

    Bidding for jobs through Upwork and Freelancer on academic writing.
    Researching the web to find out on given topic
    Compiling a conclusive document
    Proper referencing
    Timely delivery of academic papers


  • Computer Training Course

    Human Needs Project Kenya

    04/2016 - 05/2016

    Introduction to computers
    Microsoft Word

  • SamaSource Digital Basics

    SamaSchool Kenya

    05/2016 - 05/2016

    Web Research
    Digital Literacy
    Life skills

  • Ajira Digital Training

    Ajira Digital Kenya

    06/2017 - 06/2017

    Types of Online work
    Platforms for online work
    Account Creation
    Portfolio management

  • Public Relations Course

    E-Learning College

    01/2018 - 05/2018

    Information communication
    Conflict Management
    Customer Service

  • Fundamentals of digital marketing


    09/2017 - 11/2017

    Marketing fundamentals search
    Search Engine Optimization
    Social Media Market Research
    Video Marketing


  • Diploma In Project Management

    XSIQ and Alison

    05/2019 - 12/2019

    Project Management –
    Toolset and Documentation
    Project Life Cycle